FAQs

Trade pricing is available to specific businesses.
To qualify for trade pricing, you must be in one of the industries listed below:

– Printer

– Embroiderer

– Merchandise

– Uniform

– Promotional

1. 1. Click SIGN IN button in top right hand corner.
2. 2. Click Create an account
3. 3. Complete Wholesale Application form here

A 3-month consecutive spend of $3,000.00 on cash on delivery terms (COD) is required to apply for a credit account.

Contact support@ascolour.com for a credit application once you have met this requirement.

Each product page has bulk pricing rates listed.

These bulks rates apply to a single style and can be split over multiple sizes and colours.

If you are looking to have product branded we recommend speaking to your local printer/embroider, merchandise, uniform or promotional supplier to arrange fulfilment and decoration.

If you need a recommendation, you can find a company to assist on our Printers / Embroiders page.

Depending on your intention with the garments, you have two options:

1. 1. For garments intended for remain blank, you can order using the bulk rates on each product page.
2. 2. For garments intended to be decorated, talk to your local decorator or touch base with our Recommended Printers / Embroiders page and they can take care of the fulfilment and decoration. Typically, this a more cost-effective solution for MOST customers.

Trade customer pricing is based on spend per New Zealand Financial Year (1^st April – 31^st March)

You will be contacted and your pricing will be adjusted as you qualify for the next price tier.

To find out your status and required spend to reach the next tier please contact our customer support team on support@ascolour.com

Yes, for companies that are eligible for trade pricing.

To qualify for trade pricing, you must be in one of the industries listed below:

– Printer

– Embroiderer

– Merchandise

– Uniform

– Promotional

Stock levels/inventory displayed online are live.

You can view levels on our bulk order grid which is displayed at the bottom of each product page. This is available on desktops only.

You will receive a 'QTY. EXCEEDED' message if the stock required is unavailable.

For large orders and stock checks exceeding the max displayed, please contact support@ascolour.com

No, stock is not held/secured until your order has been submitted.

If the order is not paid for at checkout, your stock hold and order will be removed from the system after 7 business days.

Paid or credit approved orders placed before 2pm Pacific we will aim to have dispatched on the same-day.

Please note, this is not guaranteed.

No, at AS Colour we have no minimums!

Samples are to be purchased like normal orders.

You can return the samples if unworn and in resalable condition. Please see our Returns page.

Our recommendation is to view or try our products in store.

Find locations on our Stores page.

No, however, you can register to be notified by e-mail when the stock arrives.

Due to the quick processing of our orders, there is a small window to cancel or change orders.

Please call us on (213) 213-5531 if you need to cancel or make an adjustment.

If we are unable to cancel the order in time it can be returned, please see our Returns page.

If the adjustments to your order are unable to be made, you can return the unwanted products and you will need to place a second order with an additional deliver charge for the extra garments.

No, orders cannot be saved.

All returns information can be found on Returns page

Tracking links are e-mailed with your invoice once dispatched.

Alternatively, you can find your tracking link on our website:

1. Click ACCOUNT top right hand corner of our website.
2. Click MY ORDERS
3. Tracking link will be available next to your order number.

LTL: Please reach out to support@ascolour.com for LTL tracking.

Unfortunately, we are unable to combine multiple orders to be sent as one order. All orders that are placed through the website will go out with individual tracking links.

Yes, we have warehouses and stock available in the countries listed below:

United States of America – www.ascolour.com (Also services Canada)

Australia – www.ascolour.com.au

United Kingdom – www.ascolour.co.uk (Also services most of Europe)

For deliveries outside these regions we can fulfil most Asia Pacific countries from our NZ warehouse – www.ascolour.co.nz.

If your business is located within a 50 mile radius of our warehouse in Carson, you can select "Warehouse Pick-Up Hours: Mon - Fri 8:30 - 3:00 PM" at order check out under the "SHIPPING OPTIONS" section. The freight charges will be waived and you can come to our warehouse to pick up your order.

We manufacture our products in Bangladesh and China.

The majority of our cotton products (t-shirts, singlets etc) are made in Bangladesh. The majority of our fleece and acccessories are manufactured in China.

While we supply the garments for branding, we are unable to supply you any printing costs. The best suggestion would be to reach out to your local decorator or make contact with one of our Recomended Printers & Embroideries page.

Although we have Retail Stores in other international regions, we don't currently have any in the US.
We do however have a Showroom at our HQ in Carson, CA. For Wholesale accounts, by appointment only.