SHIPPING & RETURNS
On ascolour.com we ship nationwide in the United States and Canada. Unfortunately we do not ship to P.O. boxes. However, we can ship orders directly to your home or business.
We ship nationwide in New Zealand and internationally on www.ascolour.co.nz
We ship within Europe on www.ascolour.co.uk
And we ship nationwide in Australia on www.ascolour.com.au
Costs vary based on the shipping location and the weight of your order. To work out your shipping cost online simply add the items you wish to order to your cart, fill out your shipping address, then see your total and delivery cost at checkout.
Most in stock credit-approved orders for standard delivery placed before 2:00 pm will be shipped on the same day.
Orders not paid or confirmed within 3 days of placing the order will cancelled.
You will be notified of shipping via a shipping confirmation email.
Your order tracking number will be emailed to you directly from UPS at close of business day.
If you are based in the Los Angeles area then you can pick up orders from our head office at 1450 Charles Willard Street, Carson, CA 90746. Allow us at least 3 hours to get your order ready, if you are buying samples then feel free to buy direct from our showroom but please note that you will not be able to place bulk orders in the showroom.
Canadian Shipping Policy
Prices shown are in US$ and do not reflect local currency conversion, nor do they include additional charges associated with importing from a foreign country which are the responsibility of the purchaser.
Your package may be subject to local customs, duty or brokerage charges. The purchaser, not AS Colour, is responsible for these charges as they are determined by your local customs office.
AS Colour cannot determine in advance what these fees will be. If there are any extra charges to pay the courier service will contact you and require payment before they can deliver your order. Refusal of delivery will result in a deduction of the original and return shipping fares from any refund.
We cannot mark International orders as a “gift” or alter the value of your order to bypass or reduce any customs fees – this is an illegal practice and as an established business we will not do this.
Eligible shipments imported into Canada are subject to applicable duties and taxes as well as an average of $10.00 flat brokerage fee ($4.00 USD entry prep fee + $6.00 CAD bond fee on ground shipments for shipments valued below $200.00 CAD). Shipments with values over $200.00 CAD will still be discounted; however, fees will vary depending on the value of the shipment.
Shipments valued at $200.00 CAD and above and/or being imported to Canada for commercial purposes and/or subject to specialized clearance may incur additional fees.
For more information on customs and duties charges, please contact your local customs office.
We ship to the United States and Canada via UPS.
If you are shipping to a different country please change your region on the top right to be directed to the appropriate site.
Please note: Under no circumstances will AS Colour contribute or reimburse any courier or customs/duty costs when sending back unwanted item(s).
Wholesale / Trade
Retail customer? See below.
All wholesale and trade orders are subject to a minimum $10 restocking fee.
All orders over $100 are subject to a 10% restocking fee. This covers the cost of freight, paper work, counting in and checking the goods for marks/re-folding and re-packaging the goods and placing each size back into the correct warehouse locations.
– Please note orders will not be accepted unless the RETURNS FORM has been completed and sent back with your return.
Sample orders cannot be returned for credit. Sample orders are deemed as any orders under 5 items.
Any returned sample orders will be donated to charity and not returned to the customer.
Any order returned after 60 days will be sent back to the customer at their own expense.
PLEASE NOTE – IMPORTANT.
AS Colour is not liable to contribute to any screenprinting costs or pay for reprinting under any circumstances.
Customers are responsible for the inspection of goods before embellishing or printing. Merchandise that is printed, washed, dyed, relabelled or decorated is non-returnable.
For this reason we highly recommend that you check in all orders rather than having them directly sent to your printer. We also recommend viewing AS Colour products at a showroom or buying samples prior to making final orders.
Please make sure you check your invoice is correct before printing. If you are shipping orders directly to your printer ensure the printer checks the order against the packing slip as we are only human and picking errors can occur. If you find there is a picking error before the order is printed we can fix it but once the goods are printed we cannot exchange the goods.
Retail Customer Returns Info
At AS Colour we want you to love what you order. If you're not satisfied with your purchase, please return the item(s) for an exchange or credit. When sending returns back please indicate what you are returning and the reason why. In order to process your return as quickly as possible, please include your name, email address and invoice number with the goods and let us know if you require an exchange or credit.
All returns must be made within 10 working days of the invoice date with a copy of the original invoice, otherwise your order will be sent back at the customer's expense. Returns can take up to 1 week to be processed once we receive them. When your return is processed, we will send you a notification email.
The cost for returning faulty or incorrectly supplied items will be reimbursed upon proof of receipt.
Sale items are not eligible for exchange or credit.
THE DEAL / DELUXE DEAL RETURNS.
Exchanges on items purchased in The Deal/The Deluxe Deal can only be made as per The Deal conditions. Credits will not be given for any price difference between the original retail price of items when exchanging an item purchased in The Deal.
Items purchased in The Deal cannot be credited individually or as a whole.
Orders can be returned to:
AS Colour (Returns)
1450 Charles Willard Street
Carson, CA 90746