Head Office

 

Customer Service Support – Charlotte, NC

 

Full Time

 

 

This role is based out in Charlotte, NC facility and will be looking after our ecommerce and wholesale accounts. It will be a great opportunity if you are customer focused, enjoy sales and work with a fantastic team.

 

 

What you will do:

 

• Support a dedicated group of B2B customers by answering/assisting any inquiries, resolving issues or quoting on bulk orders.
• Answer inbound phone calls from new, wholesale & retail customers.
• Use of ticketing pipelines in HubSpot (Customer Relationship Manager software) to deliver a high level of support to our customers.
• Using MYOB EXO (Enterprise software) to manage and monitor order progress.
• Help with customer returns, credits and exchanges of orders.
• Build relationships with a selected group of B2B customers to encourage support of the range and grow sales.
• Completing wholesale applications & onboarding new customers.

 

 

What you will have:

 

• 1 year Customer Service – apparel, fashion or streetwear would be advantageous.
• Strong sales and negotiation skills and able to convert sales with a wide range of customers.
• Proven high levels of customer service skills.
• Competency with CRM systems and adapting to new software.
• Confidence to deal with a range of stakeholders both internal and external.
• Excellent time management skills and ability to prioritize a demanding workload.
• Right to live and work in the US

 

 

Excellent benefits include:

• Being part of an international growing company.
• Competitive sector wages & benefits
• Positive work environment and epic staff events.
• Focused on internal promotions.
• Ethical and sustainable business practices.
• Health Insurance including Medical, Dental, Vision, Life and ST & LT Disability with employer contribution (to Health & Vision).
• 401K Retirement with employer matching.

 

 

If you meet this criteria or know someone who does - apply now to Zeila@ascolour.com and we will be in touch.

 

Operations

 

Warehouse Associate, Carson CA

 

Full Time

 

Be a part of our teams exciting growth journey - we are seeking self-motivated, reliable and energetic warehouse workers to join our rapidly growing distribution centers. If you have been looking for a role that will utilize your operation skills and be part of an expanding business, this could be the job for you!

 

 

Shifts we have available are:

    – Mid-Shift: Mon to Fri (10:00am-6:30pm)

    – Swing-Shift: Mon to Fri (12:00pm-8:30pm)

  

 

What you will do (but not limited to):

• Replenishment of orders.
• Accurately checking and packing orders.
• Using an RF scanning device to pick orders.
• Ensuring a safe and organized work environment.

 

 

We want to work with someone who has:

• 1-year minimum experience in general warehousing.
• Good physical fitness, with the ability to lift moderate to heavy cartons.
• Excellent communication skills and accurate attention to detail.
• Solid understanding of safe manual handling practices and warehouse health & safety standards.
• Reliable, able to thrive in a fast-paced environment and meet deadlines.
• To be an enthusiastic team player who shows initiative.
• Forklift tickets preferred but not essential.
• The right to live and work in the US permanently.

 

 

Excellent benefits include:

• Being part of an international growing company.
• Competitive sector hourly rate.
• Positive work environment.
• Focused on internal promotions.
• Ethical and sustainable business practices.
• Health Insurance including Medical, Dental, Vision, Life and ST & LT Disability with employer contribution (to Health & Vision).
• 401K Retirement with employer matching.

 

 

If you have the skills we're looking for and want to join an amazing company, apply now with your resume to zeila@ascolour.com.