Retail Customer Returns

Retail Returns

If you're not satisfied with your purchase, please return the items for an exchange or credit.

• All returns must be made within 30 days of the invoice date with a completed returns form, otherwise your order will be sent back at the customer's expense.
• You are entitled to choose an exchange, repair, refund or credit according to the Consumer Guarantees Act if the goods do not comply with the relevant specifications, descriptions, is unsafe or faulty.
• If no notice to is given within 30 days after delivery that the goods do not comply with the relevant specifications or descriptions, the goods are deemed to have been accepted in good order and condition.
• It does not constitute as a defect if in our reasonable opinion if a product has become of unacceptable quality following the sale to you due to fair wear and tear, misuse, failure to use in accordance with manufacturers’ instructions, using it in an abnormal way or failure to take reasonable care. 

• Returns can take up to 1 week to be processed once we receive them, when your return is processed, we will send you a notification email.
• Sale items are not eligible for exchange or credit.
• Underwear is not eligible for exchange or credit on return. Socks are not eligible for exchange or credit once removed from packaging.
• If you have received Faulty or incorrectly supplied items please contact support@ascolour.com

Unless faulty, you're responsible for the shipping costs to return garments to us.

Click here to download/print Return Form.

The Deal Returns

Items purchased as part of "THE DEAL" cannot be refunded or credited individually. However, we offer exchange options for

any specific item/s within the deal;

• 1. 1. 1. 1.   1. Choose to swap for an item of the same value
•   2. Items with a higher value will require an additional payment to cover the price difference (less 25%)
•   3. Items with a lower value will have a credit or refund provided for the price difference (less 25%)

**Previous Deal / Deluxe returns (Purchased before 13/6/23)**

Items purchased in The Deal/Deluxe Deal can only be swapped for an item of a similar value.

Refunds or credits will not be given for any price difference between the original retail price of items exchanged in The Deal, The Deluxe Deal.

Retail Customer Returns

Retail Returns

If you're not satisfied with your purchase, please return the items for an exchange or credit.

• All returns must be made within 30 days of the invoice date with a completed returns form, otherwise your order will be sent back at the customer's expense.
• You are entitled to choose an exchange, repair, refund or credit according to the Consumer Guarantees Act if the goods do not comply with the relevant specifications, descriptions, is unsafe or faulty.
• If no notice to is given within 30 days after delivery that the goods do not comply with the relevant specifications or descriptions, the goods are deemed to have been accepted in good order and condition.
• It does not constitute as a defect if in our reasonable opinion if a product has become of unacceptable quality following the sale to you due to fair wear and tear, misuse, failure to use in accordance with manufacturers’ instructions, using it in an abnormal way or failure to take reasonable care. 

• Returns can take up to 1 week to be processed once we receive them, when your return is processed, we will send you a notification email.
• Sale items are not eligible for exchange or credit.
• Underwear is not eligible for exchange or credit on return. Socks are not eligible for exchange or credit once removed from packaging.
• Retail returns over $500.00 will incur a 10% restocking fee.
• If you have received Faulty or incorrectly supplied items please contact support@ascolour.com

Unless faulty, you're responsible for the shipping costs to return garments to us.

Click here to download/print Return Form.

The Deal Returns

Items purchased as part of "THE DEAL" cannot be refunded or credited individually. However, we offer exchange options for

any specific item/s within the deal;

• 1. 1. 1. 1.   1. Choose to swap for an item of the same value
•   2. Items with a higher value will require an additional payment to cover the price difference (less 25%)
•   3. Items with a lower value will have a credit or refund provided for the price difference (less 25%)
•  
•  

Wholesale / Trade Returns

Re-Stocking Fee

All wholesale and trade orders are subject to a minimum $10 restocking fee.

All orders over $100 are subject to a 10% restocking fee. This covers our time spent counting in, checking the goods for marks, re-folding & placing each size back into the correct warehouse locations.

– Please note orders will not be accepted unless the RETURNS FORM has been completed and sent back with your return.

Sample Orders

Sample orders cannot be returned for credit. Sample orders are deemed as any orders under 5 items.

Any returned sample orders will be donated to charity and not returned to the customer.

Any order returned after 60 days will be sent back to the customer at their own expense.

PLEASE NOTE – IMPORTANT.

AS Colour is not liable to contribute to any screen-printing costs or pay for reprinting under any circumstances.

Customers are responsible for the inspection of goods before embellishing or printing. Merchandise that is printed, washed, dyed, relabelled or decorated is non-returnable. For this reason we highly recommend that you check in all orders rather than having them directly sent to your printer. We also recommend viewing AS Colour products at a showroom or buying samples prior to making final orders.

Please make sure you check your invoice is correct before printing. If you are shipping orders directly to your printer ensure the printer checks the order against the packing slip as we are only human and picking errors can occur. If you find there is a picking error before the order is printed we can fix it but once the goods are printed we cannot exchange the goods.

We recommend using a tracked courier service for any returns.

Click here to download/print Return Form.

Wholesale / Trade Returns

Re-Stocking Fee

All wholesale and trade orders are subject to a minimum $10 restocking fee.

All orders over $100 are subject to a 10% restocking fee. This covers our time spent counting in, checking the goods for marks, re-folding & placing each size back into the correct warehouse locations.

– Please note orders will not be accepted unless the RETURNS FORM has been completed and sent back with your return.

Sample Orders

Sample orders cannot be returned for credit. Sample orders are deemed as any orders under 5 items.

Any returned sample orders will be donated to charity and not returned to the customer.

Any order returned after 60 days will be sent back to the customer at their own expense.

PLEASE NOTE – IMPORTANT.

AS Colour is not liable to contribute to any screen-printing costs or pay for reprinting under any circumstances.

Customers are responsible for the inspection of goods before embellishing or printing. Merchandise that is printed, washed, dyed, relabelled or decorated is non-returnable. For this reason we highly recommend that you check in all orders rather than having them directly sent to your printer. We also recommend viewing AS Colour products at a showroom or buying samples prior to making final orders.

Please make sure you check your invoice is correct before printing. If you are shipping orders directly to your printer ensure the printer checks the order against the packing slip as we are only human and picking errors can occur. If you find there is a picking error before the order is printed we can fix it but once the goods are printed we cannot exchange the goods.

We recommend using a tracked courier service for any returns.

Click here to download/print Return Form.