RETURNS.
Wholesale / Trade
Returns Info.
If you are a retail customer, see the next section.
RE-STOCKING FEE.
All wholesale and trade orders are subject to a minimum $10 restocking fee.
All orders over $100 are subject to a 10% restocking fee. This covers our time spent counting in, checking the goods for marks, re-folding & placing each size back into the correct warehouse locations.
– Please note orders will not be accepted unless the RETURNS FORM has been completed and sent back with your return.
SAMPLE ORDERS.
Sample orders cannot be returned for credit. Sample orders are deemed as any orders under 5 items.
Any returned sample orders will be donated to charity and not returned to the customer.
Any order returned after 30 days will be sent back to the customer at their own expense.
PLEASE NOTE – IMPORTANT.
AS Colour is not liable to contribute to any screenprinting costs or pay for reprinting under any circumstances.
Customers are responsible for the inspection of goods before embellishing or printing. Merchandise that is printed, washed, dyed, relabelled or decorated is non-returnable.
For this reason we highly recommend that you check in all orders rather than having them directly sent to your printer. We also recommend viewing AS Colour products at a showroom or buying samples prior to making final orders.
Please make sure you check your invoice is correct before printing. If you are shipping orders directly to your printer ensure the printer checks the order against the packing slip as we are only human and picking errors can occur. If you find there is a picking error before the order is printed we can fix it but once the goods are printed we cannot exchange the goods.
Unless faulty, the customer is responsible for the shipping costs to return garments to us.
Retail Customer Returns Info.
RETAIL RETURNS.
If you're not satisfied with your purchase, please return the items for an exchange or credit.
• All returns must be made within 30 working days of the invoice date with a completed returns form, otherwise your order will be sent back at the customer's expense.
• Returns can take up to 1 week to be processed once we receive them, when your return is processed, we will send you a notification email.
• Sale items are not eligible for exchange or credit.
• Underwear is not eligible for exchange or credit on return. Socks are not eligible for exchange or credit once removed from packaging.
• If you have received Faulty or incorrectly supplied items please contact support@ascolour.com.
Unless faulty, you're responsible for the shipping costs to return garments to us.
Click here to download/print Return Form.
THE DEAL / DELUXE DEAL RETURNS.
Returns on items purchased in The Deal/The Deluxe Deal can only be made as per the below conditions:
Option 1 - return all items for full credit
Option 2 - exchange item/s for item/s within the same value bracket (above or below $40)
Orders can be returned to:
AS Colour (Returns)
1420 E. Victoria Street
Carson, CA 90746
OR,
AS Colour (Returns)
11109 Quality Drive
Charlotte, NC 28273
Returns.
Wholesale / Trade Returns Info
Retail customer? See next section below.
RE-STOCKING FEE.
All wholesale and trade orders are subject to a minimum $10 restocking fee. All orders over $100 are subject to a 10% restocking fee. This covers our time spent counting in, checking the goods for marks, re-folding & placing each size back into the correct warehouse locations.
– Please note orders will not be accepted unless the RETURNS FORM has been completed and sent back with your return.
SAMPLE ORDERS.
Sample orders cannot be returned for credit. Sample orders are deemed as any orders under 5 items.
Any returned sample orders will be donated to charity and not returned to the customer.
Any order returned after 60 days will be sent back to the customer at their own expense.
PLEASE NOTE – IMPORTANT.
AS Colour is not liable to contribute to any screenprinting costs or pay for reprinting under any circumstances.
Customers are responsible for the inspection of goods before embellishing or printing. Merchandise that is printed, washed, dyed, relabelled or decorated is non-returnable.
For this reason we highly recommend that you check in all orders rather than having them directly sent to your printer. We also recommend viewing AS Colour products at a showroom or buying samples prior to making final orders.
Please make sure you check your invoice is correct before printing. If you are shipping orders directly to your printer ensure the printer checks the order against the packing slip as we are only human and picking errors can occur. If you find there is a picking error before the order is printed we can fix it but once the goods are printed we cannot exchange the goods.
Click here to download/print Return Form.
–
Retail Customer Returns Info
RETAIL RETURNS.
At AS Colour we want you to love what you order. If you’re not satisfied with your purchase, please return the item(s) for an exchange or credit. When sending returns back please indicate what you are returning and the reason why. In order to process your return as quickly as possible, please include your name, email address and invoice number with the goods and let us know if you require an exchange or credit.
All returns must be made within 30 working days of the invoice date with a copy of the original invoice, otherwise your order will be sent back at the customer’s expense. Returns can take up to 1 week to be processed once we receive them. When your return is processed, we will send you a notification email.
Sale items are not eligible for exchange or credit.
If you have received Faulty or incorrectly supplied items please contact support@ascolour.com
THE DEAL / DELUXE DEAL RETURNS.
Returns on items purchased in The Deal/The Deluxe Deal can only be made as per the below conditions:
Option 1 - return all items for full credit
Option 2 - exchange item/s for item/s within the same value bracket (above or below $40)
Orders can be returned to:
AS Colour (Returns)
1420 E. Victoria Street
Carson, CA 90746
OR,
AS Colour (Returns)
11109 Quality Drive
Charlotte, NC 28273
Ethical production guide.